Your Privacy Is Our Priority

Information We Collect

In operating the gwin9 platform, we collect various categories of information from players who register and use our services. This information is necessary to provide a secure, efficient and responsible service to all registered users.

The information we collect is limited to what is genuinely required, and we do not collect data beyond the scope stated in this policy.

• Personal Identification Information — full name, date of birth, identity card number (MyKad), email address and mobile phone number that you provide when registering your account.
• Financial Details — e-wallet information (Touch 'n Go eWallet), DuitNow details, FPX online banking information and crypto wallet addresses (USDT, BTC, ETH) used for deposit and withdrawal transactions.
• Platform Activity Data — game records, betting history, account login and logout logs, and activity within the gwin9 platform are stored for security and compliance purposes.
• Technical Data — IP address, device type, web browser type, operating system and session information collected automatically when you use our platform.
• Communications — the content of correspondence between you and the gwin9 support team via live chat or email for the purpose of resolving issues and improving our service.

How We Use Your Information

The personal information we collect is used exclusively for purposes related to the operation of the gwin9 platform and the provision of services to you as a player. Data use is transparent and responsible.

• Verifying player identity during new account registration and complying with Know Your Customer (KYC) requirements under the international licensing framework.
• Processing deposits and withdrawals securely through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX online banking and crypto assets.
• Delivering relevant bonuses, offers and promotional information to your account, including welcome bonus details and the VIP programme.
• Providing efficient customer support and helping to resolve any issues related to your account, games or transactions.
• Detecting and preventing fraud, money laundering and account misuse in order to protect the interests of all players.
• Complying with legal obligations and reporting requirements under the international licensing that supports gwin9's operations.
• Improving the user experience through aggregated and anonymised analysis of platform usage patterns for service development purposes.

Sharing Information with Other Parties

gwin9 respects the trust you place in us. We do not share your personal information with outside parties except in the limited circumstances set out below and solely to ensure the smooth operation of the platform.

All service partners who receive access to player data are bound by strict confidentiality agreements and may only use that data within the permitted scope.

• Payment Service Providers — payment gateways that process your deposit and withdrawal transactions receive only the information required for processing those transactions.
• Game Software Providers — game studios that supply slots, live casino and other betting products may receive limited technical data to allow games to function correctly.
• Regulatory Bodies and Authorities — we are obliged to disclose information to the relevant authorities when required by law or a valid court order.
• Identity Verification Services — third-party KYC service providers that assist in verifying player identity in order to comply with international licensing requirements.

Your Rights Regarding Personal Data

As a registered gwin9 player, you have certain rights regarding the personal information we hold about you. We respect and fully support the exercise of these rights.

To exercise any of the above rights, please contact the gwin9 support team via live chat or email. We will acknowledge your request and process it within a reasonable timeframe. Please note that some deletion requests may not be fully fulfilled if they conflict with our legal obligations or licensing requirements.

Cookies and Tracking Technologies

The gwin9 website uses cookies and similar tracking technologies to improve your experience while browsing our platform. Cookies help us recognise your device, store your preferences and ensure the platform works properly.

There are several types of cookies used on the gwin9 platform, each with a different function and storage period.

• Essential Cookies (Required) — required for basic website functions such as login sessions, account security and transaction processing. These cookies cannot be disabled.
• Analytical Cookies (Optional) — help us understand how players interact with the platform for service improvement purposes. Data is collected in aggregated, anonymised form.
• Preference Cookies — store your preference settings such as interface language, so you do not need to set them again each time you visit.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the gwin9 platform.

Data Retention Period and Security Measures

gwin9 retains your personal information only for as long as necessary to fulfil the purposes set out in this policy or to comply with applicable legal requirements and international licensing regulations.

Financial transaction records and betting activity are retained for the period required by licensing requirements and laws related to the prevention of money laundering. Once that period ends, data will be securely deleted or anonymised.

On the technical security front, gwin9 implements multiple layers of protection to maintain the integrity of player data, including:

• Data encryption in transit using TLS 1.3 or higher for all communications between your browser and gwin9 servers.
• Servers and databases housed in certified data centres with strict physical and digital access controls and regular backup systems.
• Intrusion detection systems and security monitoring operating around the clock to detect and respond to cyber threats.
• Two-factor authentication (2FA) is available for player accounts to add an extra layer of security during the login process.
• Regular security audits by independent third parties to ensure our systems and procedures consistently meet current industry standards.

Contact Us About Privacy

If you have any questions, concerns or complaints about how gwin9 handles your personal information, our team is ready to help. We take every piece of feedback seriously and will respond in a timely manner.

You can reach the gwin9 data privacy team through the following channels. Support is available in Malay and English, 24 hours a day, 7 days a week.

When contacting us about a privacy request, please provide your full name and account email address so we can locate your record and process the request more quickly. We will acknowledge receipt of your request within a reasonable timeframe.